FAQs

Room Cleaning FAQs

When will my room be cleaned?
We will collect all of the requests for service during the signup period and contact everyone individually with their cleaning schedule.

What if I have class/work/executive time and wont be around to let you guys in?
Don’t worry, we will work with you to figure out a good time

Will I get reminders?
Yes, the three days and then the day before we will shoot you a text and email to remind you about your upcoming service

What if im not happy?
Give us a call, we will fix it

When does my service stop?
When we contact you to discuss your service, we will ask you when you would like to stop service

What sort of water bottles am I getting?
Really good ones

Can I pay with something other than credit card?
No

Really?
Yeah, cash is a giant headache

What’s a bed turn down service?
We can either make your bed or strip the dirty sheets off and leave us the clean ones and we will make your bed too.

Will you pick up my clothes, trash and/or junk?
No. We’re here to clean and will do our best to tidy up, but experience has taught us that not everything is trash and piles of stuff are sometimes organized that way.

Essentials FAQ

When will our supplies be delivered?
We will collect all of the requests for service during the signup period and contact everyone individually with their delivery schedule.

Will someone need to be present to let you in?
Yes, we will work with you to have a designated house member available to let us in and deliver everything

What sort of toilet paper will we get?
Soft 2ply

More questions to come

Common Area Cleaning FAQ

More questions to come